Highly Trained Restoration Specialists

We are so proud of the quality individuals that make up our SERVPRO team! Our restoration technicians are highly trained with the latest certifications. We believe that we need to invest in our team to empower, educate, and encourage growth personally as well as professionally. Rest assured that our knowledgeable staff is prepared to help restore your home or business in the aftermath of any disaster. Here are a few of the training we have completed:

  • IICRC Training in Water Damage Restoration
  • IICRC Training in Carpet Cleaning
  • IICRC Training in Applied Microbial Remediation
  • IICRC Training in Fire and Smoke Restoration
  • IICRC Training in Odor Control
  • IICRC Training in Trauma & Crime Scene
  • AMDECON OTS Decon Specialist Course

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Decorah offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)