What our Customers say...


I had two city sewer backups in less than a year. SERVPRO of Decorah did an excellent job of cleaning up the mess. They showed when they said they would and were very professional. Thank you!

We want to thank you and your company; you made our horror story so much more bearable.

Everyone was so thorough, friendly and did a wonderful job. We stopped out to the house last night and when I opened the door, I had a wow moment. It looked and smelled wonderful.

We want to thank your crew for being so quick on getting us back in our home again and for being the great caring people they are.

What a wonderful company you have helping people in distress. Must be a good feeling knowing what a difference each and every one of you make to people when they are down and out.

With tears in my eyes while typing this due to pure gratitude…………We sincerely thank you all.

SERVPRO came out and cleaned our carpets. They did a great job!

I have had dealings with this company in the past and they are super, to say the least welcome to the area.

“We appreciate the work SERVPRO did (cleaning up after the fire) in our home. We lived in the mess but the cleanup team become like family, as they spent time cleaning around us.”

What they did (to remove the smell of smoke caused by neighboring fire) was great! Others have come in (to the store) and asked how SERVPRO did it. Well, it worked! No one can smell anything! Thank you.

I had a water leak on the second floor that leaked through sheet rock and onto wood floor in dining room. Called them and within an hour the project manager was at my house, and its a 45 minute drive. They had equipment at my place drying it out shortly after. Through the whole process they were very good at explaining what they were doing and why. They dried out what they could save and removed what had been damaged. Would definitely recommend or use again.

Thank you for your prompt service and customer care!

Thank you for all you guys did. You all were so nice and helpful I really appreciate it.

SERVPRO of Decorah did a great job and it looks awesome!

I am so happy we had SERVPRO help us with our roof leak! I was panicked going into the situation but they were very courteous. They did a great job walking through everything with us, were very professional the entire time but also down to earth. They took care of all of the cleanup and made sure we were comfortable with how things were before they left.

SERVPRO was really good; excellent job cleaning. Everything they touched was magical! From the ceiling to the tile, and into the garage…quality work all around. Need to be sure to ask what items are being written off for insurance. Pleasant & positive experience.  

They did a very thorough job, showed up when they said they would be there. They filed the insurance claim. They made a messy situation much easier. Perfect

After entering the space that SERVPRO had completed their cleaning, you would never have known that animals had occupied the room. Pet stains and smells were completely gone! We appreciate the thorough job SERVPRO did in a timely manner.

Keegan, commercial business manager

The cleaners did an excellent job when they were out there! Please let the owner (Scott) know. We are very pleased. 

Thank you, SERVPRO!!!  For your fast service in the restoration of a mold problem that wasn’t discovered until it was out of control!  Your professionalism, concern, and knowledge is TOP rated. Your company certainly goes above and beyond what is expected.  Thanks for coming to the rescue!

Denise S   Sumner IA

I bring my rugs to you often for cleaning. I probably could buy new ones but can’t seem to find anything I like. But you guys do a splendid job cleaning them, so I don’t need to find new ones!

I enjoy seeing all the social media posts that not only educate and entertain, they inform on what classes and events are coming up. I won free coffee for our office but donated it to another business since I am the only one who drinks coffee. I also want to congratulate SERVPRO on the actions they take to make us feel safe and protected at the CE classes with Covid going around. I feel fully comfortable attending classes in person hosted by them because I know every precaution will be taken; from the tables being 6 feet apart to hand sanitizer being easily accessible. Wonderful job!! I highly recommend SERVPRO of Black Hawk County/Decorah!

My daughter had water damage on a second level home that made its way to the main floor. She called in a panic. SERVPRO to the Rescue!!!

They were there in no time. SERVPRO went above & beyond to make sure that it was completely dry & mold-free. As a Mom with her daughter having Cancer, SERVPRO put this momma at ease ;0)

SERVPRO made it a lot easier for my daughter to go through this process.

Over & Over again I would recommend SERVPRO to anyone!!!

I can personally attest to the amazing sanitizing and disinfecting services SERVPRO provides. We have had a couple of Covid outbreaks in our facilities and SERVPRO took care of us quickly with excellent response times, especially since Scott (Franchise Owner) has a large territory to cover - from Waterloo to Decorah. It was a comfort to our employees as well as the customers entering our business.

Those from our office that have gone to your (CE) classes this year in Waterloo have had nothing but great things to say. They highly encourage everyone to attend. Love that you are offering them in Decorah as well.

YOU did a GREAT job!

(carpet cleaning for rental unit)

They did the work fast and I was super happy about it!

I recently had extensive water damage in my home. My insurance agent recommended me to call SERVPRO here in Decorah. I felt overwhelmed with how I was going to handle everything with the mess I had. SERVPRO came in and took all my worries away by taking it off my shoulders. They have been wonderful to work with, very personable and professional. They have arranged and done everything to get my home back to the way it was. I would highly recommend them if you find yourself in need of their services.

Taylor and Sam did a phenomenal job!

Just a quick "Thank You" to SERVPRO for donating disinfectant and a sprayer to the Law Enforcement Center for our patrol vehicles. The Decorah Police Department and the Winneshiek County Sheriff's Office appreciate you thinking of us during these times. Thanks again.

Hi Scott (owner),

I wanted to take the time to thank you for all you and your team have done to expedite the return to our home. You are so lucky as an employer to have such an amazing pair of women do your cleaning. They are both a true picture of professionalism in representing SERVPRO. Kurt and I are beyond happy with the job they did at cleaning our home, they were a joy to work with, and we will because of your amazing service recommend you to others!

Once again, thank you so much!